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Why should I sign up for an account?

Jewelistas who sign up for an account enjoy:

Exclusive offers and special promotions from jewelista.com.
"My Jewelbox" where you can save your must have jewelry picks in your 'jewelbox'. You can view your order history and shipment tracking here as well.
"Follow the artist" - get regular updates on your favorite designers.

Our fashion-forward newsletter bringing you:

Fashion and style advice.
The latest trend spotting news.
Updates on our existing and new designers featured on the site.
Exciting new jewelry finds we discover in "From our Travels."

Where does your jewelry come from?

Our jewelry is sourced from designers all over the world. We have spent a long time traveling to different countries to find top quality jewelry that covers a broad range of designs, materials and styles. We also discovered how each designer has a unique story to tell, who they are and what helps inspire their creativity. You can read all this on the site.

On our travels, we also came across some emerging designers who are doing exciting designs and whose product we just could not resist showing on the site. Often these items are a limited selection but we hope that your interest in these designers will help get them the exposure they deserve.

I saw a piece when I was online before, but I can't find it now. Can I still get it?

Because our jewelry is made by designers who are using unique materials, some of the pieces are in limited supply and may not be easily available once they are sold out. Some product is noted as one-of-a-kind and the designer has made only one of that item.

If there is something that you saw, please contact us by email, help@jewelista.com or call 1-800-480-3016 and we will investigate whether or not the piece may be available and then it would become a special order. We would like to help out wherever it is possible.

Can I order a ring in a size that is not shown on the site?

Yes, in most cases we can have the designer make a ring in a size not carried in regular inventory. Please contact us for further information and also read below "Can I place a special order for something not usually offered on the site?"

Can I place a special order for something not usually offered on the site?

We are happy to place special orders for merchandise not usually offered on the site. Please email, help@jewelista.com or call us at 1-800-480-3016 with your request and we will do the best to accommodate your needs. When you place a special order we will contact the designer to confirm that the product is available to your specifications. Once we know this we will contact you to confirm the time it will take for the piece to be made and the final price. If you approve, we consider that you have made a commitment and that you understand that this item is not returnable, it cannot be exchanged and there will be no refund given for the item. Special orders may be cancelled, in writing, by emailing help@jewelista.com only within 48 hours of the order being placed.

Do you have a warranty on your jewelry?

We have a one year warranty on the workmanship of all jewelry. All our jewelry goes through strict quality control examination so we do stand behind all the product we sell. The warranty covers workmanship but not damage due to wear and tear or abuse. If you damage a piece, we will send it back to the relevant designer for repair, in which case there will be a repair charge. However, if you have the piece repaired, resized or altered by another jeweler, the warranty will no longer be valid as we cannot be sure that another jeweler will know how to deal with the material used in the product and irreparable damage could have been done to the piece. We have strict Quality Assurance, so any piece that is deemed to have workmanship issues will be repaired or replaced, within the warranty period, at no charge. If you have a problem with your piece please email us at service@jewelista.com.

What if a silver piece tarnishes?

All silver will tarnish eventually. Some designers rhodium plate their silver and this slows down the tarnishing process. Some designers like to express their design using the natural patina of silver and their pieces are not rhodium plated. These may show signs of tarnishing earlier but the length of time will depend on your own skin chemistry and where you live. The closer to the ocean, the more quickly silver will tarnish.

Silver is a very popular metal right now and there are many good silver cleaners on the market that will help remove or minimize tarnishing.

Are your diamonds and gems ethically sourced?

Jewelista.com has a zero-tolerance policy toward conflict diamonds. We adhere to and enforce the standards established by the Kimberley Process which tracks diamonds from mine to market to ensure these diamonds come from legitimate sources and so prevent the trade of illegal diamonds.

Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. Diamonds are a major source of good in many African nations, employing and providing healthcare to thousands. For more information on this issue, please visit DiamondFacts.org.

All designers whose product is featured on the site have likewise committed to adhere to the Kimberley Process In addition, all designers have agreed not to supply any gemstones that are of Burmese/Myanmar origin.

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